Delivery Instructions & FAQ
🌎 Shipping & Payment Policy
📦 Shipping Methods (配送方式)
．Hong Kong, Taiwan, & Macau: FREE SHIPPING on orders over HKD $1,200 (after discounts).
．Asia Pacific: FREE SHIPPING on orders over HKD $2,000 (after discounts).
．Europe, USA, Canada, & Mexico: FREE SHIPPING on orders over HKD $2,500 (after discounts).
If you have any shipping inquiries, please contact our customer service.
Carrier Information:
All orders are shipped via S.F. Express (In-store pickup or face-to-face delivery is not available).
For international orders, we may utilize local postal express services depending on the destination and logistics situation.
💳 Payment Methods (付款方式)
We support various secure payment options:
Credit Cards: VISA, MasterCard, American Express.
Alternative Payments (HK Customers): If you do not have a credit card, we accept FPS, PayMe, AlipayHK, Tap & Go, and Octopus. Please contact us directly to arrange these payment methods.
Contact Us:
Email: Haruka@thegoethite.com
WhatsApp : +852 7075 2668
⏳ Delivery Time (發貨時間)
Order Processing: Orders are typically dispatched within 2-3 business days after confirmation.
Hong Kong: Arrival in approx. 2-3 business days post-dispatch. (Remote areas or islands may require an extra 1-2 days).
Macau & Taiwan: Arrival in approx. 3-4 business days post-dispatch.
International: Arrival in approx. 7-14 business days post-dispatch.
🔍 Order Tracking (追蹤訂單)
Once your order is shipped, a Tracking Number will be sent to the email address provided (please ensure your email is correct).
Self-Tracking: Customers can visit the S.F. Express official website and enter the tracking number to check the real-time delivery status.
| Daily Care & Bonding & FAQ|
Welcoming Your Leklai Home
Your Leklai (Goethite) is a living mineral. To activate your connection and maintain its vibrant energy, please follow these simple care rituals:
The First Encounter (Activation): When you first bring your Leklai home, soak it in clean water for 5–10 minutes. Use your hands to gently wash it, as if giving it a bath. Close your eyes and feel its unique texture and vibration.
Ongoing Maintenance: Leklai is self-cleansing and does not require external purification (smudging). To keep its energy flowing, you may place it under gentle sunlight occasionally and water it 1–2 times a week.
｜Premium Care Notice｜
⚠️ CRITICAL CARE FOR BLOOMED LEKLAI (GOETHITE):
For pieces that have already developed their vibrant, iridescent "bloom" colors:
NO Sun Exposure Required: Unlike standard minerals, these high-frequency pieces thrive in stable environments.
NO Frequent Watering: Minimal hydration is needed to preserve the exquisite natural coating.
THE MOONLIGHT RITUAL: To recharge and amplify its mystical properties, simply place your Leklai under the Full Moonlight. Let it absorb the gentle, nurturing lunar energy to maintain its profound natural power.
To learn more about care, click to watch the short video below:
✡️This is the first time I am bringing live Goethite home, a must-do link !
✡️Connect S 2 to cleanse the aura.
✡️Constant care method
｜What you need to know about natural Goethite IS live stone｜
Each natural mineral Goethite has a different shape and color. This is the fascinating thing about natural mineral Goethite.
There are different varieties and some will shed their shells due to molting, this is normal, don’t worry.
Goethite The hardness is not high, so whether you are wearing it or storing it, you must avoid strong collisions to avoid breaking it.
|FAQ|
| How to choose the right Goethite for you ? |
|Primary Style| Suitable for those who are new to Goethite or those who love a challenge
*Entry-level Goethite - has low brilliance and less color. It needs to be taken care of slowly to become outstanding.
|Collection Hall| Suitable for you who love collections or love power
*Collectible Goethite - rarity/excellence/highest completeness
*** Most of the Goethite in the entire Goethite Mountain is of no color, with top-grade and collector-grade products accounting for only 1 - 2% of them.
***The most important condition is to choose the Goethite that is suitable for you like***
| Is there any difference between the actual color and the color in the official website picture? |
Goethite will change according to different states and owners.
At the same time, the color of the product will vary due to computer screen color rendering/lighting effects. The color of the product is subject to the actual color. If you mind the color difference, please do not place an order.
| Is there an error in product size? |
Pure natural Goethite is live rock It is an irregular shape, and the size may have slight errors due to different measurements. 0.1 ~ 0.5 cm is normal.
| If you have any questions or confusion, please feel free to contact the owner |
Email: Haruka＠thegoethite.com
whatsapp:+852 7075 2668
